Frequently Asked Questions about Samui Beach Village
Q . Are the villas at SBV self catering like I’ve seen on other sites?
A . No, at SBV we pride ourselves on providing guests with 5 star ‘hotel style’ services, so you can relax and we’ll do all the work for you! Unlike other villas on the island or in this development, we exclusively manage our villas with a personal touch, where no request is too much.
Having a manned reception and 40 on-site staff means when you book an SBV villa, we can provide you with an array of services such as private Chef, massage, beauty treatments, driver, pre-arrival shopping, car hire, photographer, personal trainer and much much more.
Please see the Luxury Services section of our website for a full list of services we can offer. If there’s something that you require and don’t find it on our list, we are more than happy to try and accommodate your needs, just ask us!
Q. What facilities are available for children?
A. Samui Beach Village cater for children and infants alike and have cots/play pens and high chairs available for guest use. We also have a variety of pool toys, inflatable’s, board games and beach games available.
Each villa also comes with satellite television, DVD machines and we have a number of family/children films in our DVD library for guest use. Some villas even have Play Station 3’s (please check upon reservation).
There are also a number of attractions nearby SBV and on the island such as Samui Aquairum & Tiger Zoo, Butterfly Garden, Coconut Monkey Show and Go Karting. Please see our Activities section on our website for a list of all available activies.
Q. Is there a babysitting facility?
A. SBV is pleased to offer a babysitting /child minding service. Our babysitters have experience with children of all ages and will keep your children entertained. English speaking is subject to availability.
Q. What is the beach like at SBV and in Samui?
A. The beach at SBV is a long clear stretch of white sand in both directions and with hardly a soul on it for the most part, it feels like your own private beach!
In the winter months the ocean forms a large lagoon which is ideal for kite boarding and swimming.
During the spring and summer months of Samui, the low tide is set back opening up the beach for walking and exploring the many rock pools and marine life that inhabit them. Perfect for the kids!
Less than 15 minutes away are many more beaches such as Lamai and Chaweng. There are plenty of water sports to be enjoyed (such as jet-skiing & canoeing) as well as great swimming for all.
Q. Is there a phone in the villa?
A. In each of our luxury villas, we have provided a mobile phone to make life easy for you. The phone comes pre-set with all the numbers you will need during your stay such as the Guest Relations Manager’s number, driver service, taxi service and food delivery service.
When you arrive we will provide you with the mobile phone number which can be used for friends and family alike to contact you during your stay.
If you would like to make international calls on your mobile (cheaper than using your mobile from your home country!), you can purchase more credit for the phone from our Reception/Office at any time.
Q. Is there a restaurant nearby?
A. There are several restaurants close by. Within walking distance there are 3 restaurants which serve both Thai and Western food.
Q. Do we need to bring beach towels with us?
A. SBV happily provide you with beach towels during your stay and refresh them as needed or requested.
Q. What is there to do in the local area?
A. 10 minute walk from SBV finds you Samui Butterfly Garden, Samui Tiger Zoo and Aquarium, Coconut Monkey Show and of course beaches, restaurants and bars!
Q. What is the best currency to bring?
A. Depending on the exchange rate it is better for you to change your local currency at home before you leave to THB (Thai Baht)
Q. What sporting facilities in local area?
A. There are a number of sporting activities and facilities available in the area. Close by in Lamai you will find a gym, yoga classes, jet skiing on the beach and there is a full size tennis court only 25 minutes away. Please see our Activities tab for more activities around the island.
Q. Is Wi Fi available?
A. SBV is happy to provide Wi Fi free of charge in all of our villas. We have our own Wi Fi network set up specifically for SBV which is reliable and fast. Furthermore, we have a system manager available on call if technical assistance is required.
Q. Is air-conditioning and electricity free?
A. All electricity and water services are free of charge during your stay.
Q. What shops are nearby?
A. Close to SBV is a 7/11 as well as the Muslim Fisherman’s village where you can purchase fresh fruits, vegetables, meat and seafood as well a variety of souvenirs.
Q. What plugs and adaptors are available, and what is the voltage?
A. Thailand’s voltage is 220-240AC, 50 Hertz. The plugs in Thailand are not standardised — there are at least three different types, some two pin, some three. SBV can provide you with universal adaptors to suit.
Q. What services are available at SBV?
A. We have a countless number of services available to guests to ensure your stay is exceptional and you can relax. These include but are not limited to babysitting, laundry, tours, car hire and tours. Please see Luxury Services for a detailed list of what we can provide.
Q. What is the cost of taxi to Lamai or Chaweng?
A. A taxi (one way) to Lamai will cost you 400 baht and a taxi to Chaweng (one way) will cost you 600 baht (excluding service fee and tax). We can also arrange for car hire (delivered to your villa door) which works out better economically if you plan on exploring the island.
Q. What is the best place for water sports and swimming?
A. There are several beaches on the island which are brilliant for swimming and waters ports. At Chaweng beach you will find the best of both, but if you’re after just a swim, look no further than Lamai beach just around the corner from SBV.
Q. We’re celebrating an occasion, can SBV help us organise it?
A. SBV are happy to organise cakes, fireworks, Chinese lanterns and other pieces to make your special day a celebration! Please let us know your requirements at time of booking. We also host weddings and have a fantastic wedding planner who can assist in making your dream day amazing. Please see ‘Weddings’ tab for further information.
Q. How will transfers work, how long do they take and how much do extra transfers cost?
A. Transfers to and from the airport are free of charge, unless specified at time of booking. A friendly staff member will be waiting for you at the airport upon your arrival with a sign with your surname on it. Transfer from the airport to SBV takes approximately 30 minutes. Extra transfers are 800 baht (excluding service fee and tax)
Q. What is included in the private Chef Service?
A. Eak our fantastic Chef, as well as waiting staff are included in the service. They will come and cook/set up your table/serve at your villa for breakfast, lunch or dinner. Meals can be tailored to suit your needs and food purchases will be charged.
Q. What food delivery services are available?
A. We have an in-villa delivery menu which has both Western and Thai dishes available to suit all tastes. You simply order from your menu and the food is delivered to your door.
Q. What is included in the continental breakfast?
A. Breakfast consists of a variety of fresh local fruits that are in-season such as watermelon, pineapple and pomelo (mild grapefruit type fruit) which are changed daily, a selection of yoghurts, cereal, coffee and fruit juice. We also offer an array of delicious pastries, made fresh every day and an assortment of breads and jams. If you would prefer a cooked breakfast, Eak our Chef is available to cook at your villa, costs available upon booking.
Q. Are there any government taxes or charges in Samui that we should be aware of?
A. Yes. Thailand is subject to a government tax on all purchases and services called VAT (7%). If you keep your receipts, there are a number of things you can reclaim as you leave Thailand. You will see signs at the airport letting you know where to go and what to fill out to get your VAT refund.
At Samui Beach Village and the majority of the restaurants hotels and spas on the island, you will encounter a service charge. This service charge is given to the staff at the end of every month for all the hard work and service they provide to the many tourists on the island. The service charge at Samui Beach Village is 10%. We thank you for your understanding and helping us give back to the people of Thailand.